Digital Operations & Business Systems
I run operations, build software and improve the systems people use at work.
My work includes purchasing, inventory, business systems and internal tools. I take responsibility for implementing changes and helping people use them.
See how I approach a problem ↓01 / Recognition
Where does the work get stuck?
Who does everyone have to ask?
People keep asking one person where things stand or what happens next. I look for the person who keeps filling in the gaps: explaining the process, finding the information or passing work between departments.
What has to be entered or checked again?
Repeated copying and checking can show where two parts of the work do not connect. I trace what each record means and where the next person needs it.
Which exceptions keep coming back?
If people keep working around the same problem, I look at the rule, missing information or unclear responsibility behind it.
I use questions like these to decide what needs changing. The example below shows how people can share information and handle routine work without every step coming back to one person.
02 / The operating layer
When one person becomes the system.
Direct handoffs for routine work. Leadership for the exceptions.
A customer order
Can we promise and fulfil this?
Change the situationRoutine · Central person available
Routine · Central person available
Centralized
Everything through one person.
- Start · Destination · Result
- Customers
The customer receives a confirmed order and fulfilment plan.
Aligned
Work goes to its owner.
- Start · Destination · Result
- Customers
The customer receives a confirmed order and fulfilment plan.
Illustrative workflows. Shared records support people; they do not grant approval.
Escalate judgement, not routine information transfer.
03 / Selected work
The approach, in practice.
Examples from the businesses and organizations I work with.
Buying the stock and building the systems that keep track of it are parts of the same job.
- Operating models & handoffs
- Business systems & integration
- Software & internal tools
- Reporting & information
- Implementation & leadership
Replacing a manual letterboard with a scheduled roadside display, then rebuilding its control system when the original support path ended.
- Infrastructure & physical systems
- Digital media & finished output
- Software & internal tools
04 / Working together
A few ways we can work together.
Bring me onto your team.
Long-term operations, systems or technology responsibility inside your organization.
Explore employmentIndependent work
Bring me into a project.
Help with a defined problem, a system implementation or a period of project responsibility.
Explore project workBring your business online.
The digital front door and the systems behind it, built around your small business.
Explore digital business help